TERMS & CONDITIONS
Effective Date: [Insert Date]
Welcome to Costerra. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing our site or placing an order, you agree to these Terms.
1. Company Information
Costerra is a design brand offering handcrafted tableware and wearable pieces made in collaboration with artisans in Peru.
For any questions, please contact us at:
2. Use of This Website
By using this website, you agree to:
Use it only for lawful purposes
Not misuse, disrupt, or attempt to access restricted areas
Provide accurate and complete information when placing orders
We reserve the right to refuse service or cancel orders at our discretion.
3. Product Information
Each Costerra piece is handcrafted using natural fibers. Because of this:
Slight variations in color, shape, and texture are expected
These variations are not defects but part of the product’s character
We make every effort to display products accurately, but colors may vary slightly depending on your screen.
4. Pricing & Payment
All prices are listed in USD.
We accept payments via secure third-party providers (e.g., PayPal, credit cards). By completing a purchase, you authorize us to charge your selected payment method.
We reserve the right to:
Update pricing at any time
Correct pricing errors
Cancel orders in case of incorrect pricing
5. Orders & Acceptance
Once an order is placed, you will receive a confirmation email.
Please note:
Order confirmation does not guarantee acceptance
We reserve the right to cancel or refuse any order
If your order is canceled, you will receive a full refund.
6. Shipping
We currently ship within the United States and offer international shipping.
Shipping costs are calculated at checkout
Delivery times are estimates and not guaranteed
Costerra is not responsible for delays caused by carriers or customs.
7. International Orders
For international shipments:
Customers are responsible for any duties, taxes, or import fees
Shipping costs may vary depending on destination
If you have questions before ordering, please contact us.
8. Returns & Exchanges
We accept returns within 30 days of delivery.
To be eligible:
Items must be unused and in original condition
Original packaging must be included
To initiate a return, contact us at hello@shopcosterra.com
Please note:
Return shipping costs are the customer’s responsibility
Original shipping fees are non-refundable
9. Damaged Items
If your order arrives damaged:
Contact us within 30 days of delivery
Include photos of the item and packaging
We will assess the issue and offer a replacement or refund.
10. Made-to-Order & Custom Pieces
Certain items may be made to order or customized.
These items:
Are final sale
Cannot be returned or exchanged
Production timelines will be communicated prior to purchase.
11. Intellectual Property
All content on this website—including designs, images, text, and branding—is the property of Costerra.
You may not:
Copy, reproduce, or distribute any content without written permission
12. Limitation of Liability
To the fullest extent permitted by law, Costerra is not liable for:
Indirect or incidental damages
Losses resulting from misuse of products
Our liability is limited to the amount paid for the purchased product.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
14. Changes to These Terms
We may update these Terms at any time. Changes will be effective upon posting on this page.
15. Governing Law
These Terms are governed by the laws of the State of Texas, United States.
16. Contact
For any questions regarding these Terms, please contact us at: