PRODUCT & CRAFT
Are your pieces handmade?
Yes. Each piece is woven by hand by master artisans in northern Peru.
Will my piece look exactly like the photo?
Because each item is handmade, subtle variations in texture and tone are natural and part of the craft.
What is paja toquilla?
Paja toquilla is a natural fiber traditionally used in Panama hat weaving. It is durable, lightweight, and shaped by generations of expertise.
How should I care for my pieces?
We recommend gentle dusting and avoiding prolonged exposure to moisture. Detailed care instructions are included with each order.
ORDERS & SHIPPING
Where do you ship from?
All standard website orders ship from our U.S. warehouse.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary based on location and are estimated at checkout.
Do you offer expedited shipping?
Expedited shipping options are available at checkout when applicable.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
Do you ship internationally?
Yes. While we primarily fulfill orders within the United States, we offer international shipping. Rates are calculated at checkout based on destination. Customs duties or import taxes may apply depending on your country.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 5 days of delivery with photos of the item and packaging. We will gladly assist you.
CUSTOM & MADE TO ORDER
Do you offer customization?
Yes. Select pieces can be customized or made to order.
How long do custom orders take?
Custom and made-to-order pieces are crafted in Peru and typically require X–X weeks before shipping.
Can custom orders be returned?
Because these pieces are made specifically for you, custom orders are final sale.
RETURNS
What is your return policy?
We accept returns within 30 days of delivery on unused items in original condition.
How do I start a return?
Please contact us at [email] with your order number.
Are sale items returnable?
Sale items are final sale.
IMPACT AND MATERIALS
Who makes your products?
We collaborate primarily with women artisans in northern Peru.
How does Costerra support artisan communities?
We work through long-term partnerships that provide consistent income and sustainable opportunity.
Are your materials sustainable?
Paja toquilla is a natural, renewable fiber harvested and woven using traditional methods.